Returns Policy
For full details of returns, exchanges and refunds, please refer to the Online Shopping Terms and Conditions.
14 Day FREE Returns
You have 14 days to return your purchase from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached. We’ll refund the item/s in the same way you paid, less applicable delivery charges.
How to Return
Return via courier: Please contact us and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.
Exceptions
Excluded Products: For hygiene reasons we cannot accept returns of underwear, lingerie, swimwear, socks, hosiery, bodysuits, earrings, toiletries, cosmetics, perishable food, earrings or any other jewellery used for piercings. You will not be entitled to a refund or exchange of personalized, resized, engraved, repaired or updated goods or special order goods.
Refunds
If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value),
Faulty Goods
Returns or exchanges on faulty or defective goods will be accepted. Please note that specific terms apply to the return of certain items; please refer to the product page for more information.
Contact Us
Mon-Fri 0900-1500 | Phone us: +27 65 692 2879 | Email us: info@barbyhans.com
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